FAQ

Payments

What payment methods do you accept?
We accept American Express, Visa, MasterCard, Discover, and PayPal.

How will the charge appear on my credit card statement?
The order will appear on your credit card under the name “Recarta, LLC”.

Will I be charged a sales tax or VAT on my order?
No. Only residents of the District of Columbia will be charged a 5.75% sales tax. However, that could change since many state legislatures are considering methods by which they can tax Internet sales as a means of boosting declining state revenues.

Is my credit card transaction secured?
Yes. We use Secure Socket Layer (SSL) encryption during the account registration and checkout process. You’ll know a page is secured when you see that its URL begins with “https” and the browser’s padlock icon becomes locked. We do not store your credit card information.

Returns and Exchanges

What are your returns and exchanges policies?
Our return and exchanges policies are described on our Returns and Exchanges page.

Can I return or exchange a clearance, closeout or sale item?
No. All sales of clearance, closeout, and sale items are final.

Shipping

What are your shipping policies?
Our shipping policies are described on our Shipping Information page.

Do you ship to APO/FPO/DPO addresses?
Yes.

How will my order be packaged when it’s shipped?
Your order will be sent in a cardboard box (plain or USPS) or a plain plastic envelope. There will be no markings on the package or the return address referring to "UnderBriefs".

Will I be able to track my order?
Yes, for orders shipped to domestic US addresses and selected countries. The email you receive when your order ships will include the USPS Delivery Confirmation tracking number for the shipment. You can obtain the shipment’s tracking status on our Track Your Order page.

Will I be notified when my order ships?
Yes, you will receive an email when your order is shipped. For US and selected international orders, the email will include the Delivery Confirmation number. For other countries, the email will include the shipment's US Customs Form number.