If you're not satisfied with your order, you may return it for a refund or exchange within 28 days of its receipt.
To refund or exchange an item:
We reserve the right to refuse returns or exchanges for items that may not meet hygiene and health regulations.
Customers pay for the postage to send the item to us and are responsible for ensuring that we receive it. We recommend you use a pre-paid, insured, and traceable shipping method. We are not responsible for products that are damaged while in transit.
Send items to:
UnderBriefs - Returns/Exchanges
5614 Connecticut Avenue NW #249
Washington, DC 20015
Please allow 3-4 weeks for us to process your return / exchange.
Include the following in the package you send us:
Refunds will be issued to the credit card used for the purchase unless you instruct us otherwise. Shipping costs will not be refunded.
Exchanges are limited to like items. Include the following in the package you send us: