Returns and Exchanges

If you're not satisfied with your order, you may return it for a refund or exchange within 28 days of its receipt.

To return or exchange an item, email UnderBriefs Customer Service ( requesting a return merchandise authorization (RMA) number. In the request, state the reason for the return or exchange. Send the item to be returned / exchanged once you've received the RMA number.

Please note:

  1. The product(s) must be in their original packaging, must not have been worn or laundered, and all tags must still be attached.
  2. Before wearing the product(s) you've ordered, inspect them upon receipt to ensure there are no defects. We will not accept returns or exchanges of defective products once they've been worn.
  3. We cannot accept returns or exchanges for thongs.
  4. Sale and closeout items cannot be returned or exchanged.
  5. Exchanges are limited to like items.

We reserve the right to refuse returns or exchanges for items that may not meet hygiene and health regulations.

Customers pay for the postage to send the item to us and are responsible for ensuring that we receive it. We recommend you use a pre-paid, insured, and traceable shipping method. We are not responsible for products that are damaged while in transit.

Include the following in the package you send us:

  1. A copy of the item's sales receipt.
  2. The RMA number.
  3. The item you are returning or exchanging.

Send the items to:

UnderBriefs - Returns/Exchanges
5614 Connecticut Avenue NW #249
Washington, DC 20015

Please allow 3-4 weeks for us to process your return / exchange.

    Refunds will be issued to the payment method used for the purchase. Shipping costs will not be refunded.