What payment methods do you accept?
We accept American Express, Visa, MasterCard, Discover, and PayPal.
When will my credit card be charged?
Your credit card will be charged when your order ships.
How will the charge appear on my credit card statement?
The order will appear on your credit card under the name “Recarta, LLC”.
My credit card was declined, but funds have been deducted from my bank account. What's happening?
Your bank is holding funds equal to the amount you tried to charge, awaiting the completion of the credit card transaction; since the credit card company declined the charge and the transaction will not be completed, your bank should release those funds within 3-5 business days. Contact your bank to see when they'll release the funds. Since your credit card was declined, we did not receive an order and no charges have been placed on your credit card.
Will I be charged a sales tax on my order?
At this time, only residents of the District of Columbia will be charged a 5.75% sales tax. Otherwise, no.
However, that could change since many state legislatures are considering methods by which they can tax Internet sales as a means of boosting declining state revenues.
Is my credit card transaction secured?
Yes. We use Secure Socket Layer (SSL) encryption during the account registration and checkout process. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. You’ll know a page is secured when you see that its URL begins with “https” and the browser’s padlock icon becomes locked.
Additionally, we do not possess or store your credit card information; it is managed and processed by our payment service provider.
Returns and Exchanges
What are your returns and exchanges policies?
Our return and exchanges policies are described on our Returns and Exchanges page.
Can I return or exchange a clearance, closeout or sale item?
No. All sales of clearance, closeout, and sale items are final.
What are your shipping policies?
Our shipping policies are described on our Shipping Information page.
How will my order be shipped?
We ship orders through the United States Postal Service (USPS). We offer free shipping to customers in the United States. When placing an order, customers in the United States who do not select Free Shipping have the option of having their orders shipped using USPS Priority Mail or USPS Express Mail, at an additional fee. International customers may choose between USPS First-Class Mail International Package, USPS Priority Mail International, or USPS Express Mail International.
Do you ship to my country?
We ship globally. The Shipping Information page lists the countries we ship to at this time. Contact us if your country is not listed.
Do you ship to APO/FPO/DPO addresses?
How will my order be packaged when it’s shipped?
Your order will be sent in a plain or USPS cardboard box or a plain plastic envelope, depending upon the number of products you’ve order and the product’s packaging.
Will I be able to track my order?
Yes, for orders shipped to domestic US addresses and Canada. The email you receive when your order ships will include the USPS Delivery Confirmation tracking number for the shipment. You can obtain the shipment’s tracking status on the USPS web site, http://www.usps.com/shipping/trackandconfirm.htm.
Will I be notified when my order ships?
Yes, you will receive an email when your order is shipped. For US and Canadian orders, the email will include the Delivery Confirmation number. For other countries, the email will include the shipment's US Customs Form number.
I'd like to ask a question before I place an order. How can you help me?
Send an email through our Contact Us page and we'll do our best to answer your question.
New Brand / Designer Information
I'd like to have UnderBriefs sell my underwear brand. What should I do?
We're happy to learn of new brands that we may be able to offer to our customers. If you want to retail your products on UnderBriefs, send us an email through our Contact Us page.