Free US Shipping on orders over $40. We ship worldwide!

Payments

The charge for your purchase will appear on your credit card statement under the name “Recarta, LLC”.

Only orders shipped to the District of Columbia will be charged a sales tax. However, that could change since many state legislatures are implementing sales taxes on online purchases. At this time, we do not collect VAT or GST for orders shipped internationally.

Yes. Secure Socket Layer (SSL) encryption is used during the account registration and checkout process. You’ll know a page is secured when you see that its URL begins with “https” and the browser’s padlock icon becomes locked. We do not store your credit card information.

Returns and Exchanges

We do not accept exchange requests. Our returns policy is described on our Returns page.

No. All purchases of sale items are final. They cannot be returned.

Shipping

Our shipping policies are described on our Shipping Information page.

Yes.

Yes, we ship orders to many other countries.

Your order will be sent in a cardboard box (plain or USPS) or a plain plastic envelope. There will be no markings on the package. The name "UnderBriefs" will not be on the package or return address.

Yes, you will receive an email when your order is shipped. For US and selected international orders, the email will include the Delivery Confirmation number. For other countries, the email will include the shipment's US Customs Form number.

Yes, for orders shipped to domestic US addresses and selected countries. The email you receive when your order ships will include the USPS Delivery Confirmation tracking number for the shipment. You can obtain the shipment’s tracking status on our Track Your Order page.